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Users Blame iCloud Spam Filter for Auto-Deleting Emails

Apple's iCloud Services | Official Website

Apple’s iCloud Services | Official Website

Last Thursday, Apple addressed an issue regarding their iCloud email service. There were reports that the service’s strict spam filters causes automatic deletion of emails with phrases often associated with pornography like “barely legal teen”.

iCloud’s “Pre-filtering” Issues

It was reported that Apple’s iCloud email service automatically deletes messages with pornographic phrases instead of bringing it to the spam folder. The said issue has something to do with the service’s “pre-filtering” capabilities.

The affected messages, on the other hand, are those that contain phrases like “barely legal teen” in the subject line, content or attached file. However, outgoing messages from the iCloud to other email services were allowed to pass. The company responded to the issue:

Occasionally, automated spam filters may incorrectly block legitimate email. If the customer feels that a legitimate message is blocked, we encourage customers to report it to AppleCare.

In relation to this, a part of iCloud’s Terms and Conditions states that it can pre-screen or modify content at any time.

You acknowledge that Apple is not responsible or liable in any way for any Content provided by others and has no duty to pre-screen such content. However, Apple reserves the right at all times to determine whether Content is appropriate and in compliance with this Agreement, and may pre-screen, move, refuse, modify and/or remove Content at any time, without prior notice and in its sole discretion, if such Content is found to be in violation of this Agreement or is otherwise objectionable.

“Silent Email Filtering’s” Reliability

Meanwhile, users are concerned with the reliability of iOS’ so-called “silent email filtering”. That’s because the iCloud email service can flag a content, which could cause a user never to receive the message. What makes it more concerning is both senders and users have no way of knowing whether an email was not received or was simply deleted by the recipient.

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